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Security Deposit Refund

Security Deposit Refund

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Contributor andreosoares
Contributor
Posts: 2
Registered: ‎10-24-2013
Message 1 of 71
(13,700 Views)

Hi, 

 

I've been trying to get my security deposit back, after 12 months on hold with Verizon FiOS but looks like there is no way. 

I reached out the customer service on the first week of September. After more than 1h on the phone, with at least 10 different agents, a woman was able to help me and identify my deposit. She said that as my debit card is no longer available (bank account closed) they would either send me a check or give as credit into my next month's bill. 

Nothing happened, and 7 weeks later, I decided to reach out the 1 800 837 4966 number (or other variations that they've provided such as 877 912 6500). This time I spent close to 2h on the phone, almost 30 different agents, and nothing new, but that this department closes at 4pm. As I started my call 2pm and spent 2h on the phone, for that day it was closed already.

So next day, October 21st, I started early in the morning so I could spend the whole day trying. Luckly the first woman, very polite and willing to help, took note of my phone number and email to check the status and report back. 

Unfortunately, all she said is that the refund was initiated on 8/21/2013, and processed overnight, credited back to the customer's credit card in 3 to 5 business days. She said that the card issuer accepted the refund transaction. But how this was accepted by a credit card from a bank account that it's already closed for 10 months? 

I asked for a proof of refund, anything to reach out the bank, in case this is true. She said they don't have, only the confirmation it was done. 

 

Now the best part is that how the refund was done on 8/21 if I called Verizon FiOS on September and October and all agents confirmed that the deposit still on my account? 

 

What is the easiest way to get my refund back? No paying my bills and tell them to use my refund as a payment? Sue Verizon FiOS, even though more expensive, I don't want to leave my $250 with this company, I prefer to donate it to charity. 

 

Account #: {edited for privacy}

Customer Identification Code: {edited for privacy}

 

Thank you

70 REPLIES 70
Moderator Moderator
Moderator
Posts: 2,740
Registered: ‎09-10-2008
Message 2 of 71
(13,680 Views)

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

 

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Employee
Posts: 3,183
Registered: ‎04-10-2013
Message 3 of 71
(13,568 Views)

Glad we were able to answer the questions about the refund. We have closed your private support case out. Make a new post anytime you need assistance.

 

- Jose_VZ

Contributor andreosoares
Contributor
Posts: 2
Registered: ‎10-24-2013
Message 4 of 71
(13,563 Views)

Just to make sure I leave my message here. This hasn't been solved, this still pending and now there's a support from a dedicated Verizon person. 

I just want to make sure if new users come to the forum, they wouldn't expect that this was solved.

 

Thank you

Contributor ashleycash
Contributor
Posts: 1
Registered: ‎12-18-2013
Message 5 of 71
(13,320 Views)

I'm dealing with the same situation. Had my services August 2012. Cancelled August 2013, one year of service. I have been trying to get my security deposit back since then. I have been told something different overtime I spoke with an agent. I've been laughed at and not treated as a customer. Never been so frustrated or **bleep** with the outcome of this. Still trying to figure out how to get my $250 back after being on the phone with Verizon for HOURS over this. Will never use Verizon again. I paid my deposit knowing if I was on time with my payments etc that I would receive my deposit. I did EVERYTHING I was instructed to do and still nothing.. Ridiculous.

Moderator Moderator
Moderator
Posts: 8,857
Registered: ‎03-18-2013
Message 6 of 71
(13,314 Views)

Hi ashleycash,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,183
Registered: ‎04-10-2013
Message 7 of 71
(13,138 Views)

ashleycash,

         We're happy to help with information about your deposit but are unable to take any action without your account information. After multiple requests for that information from you without any response we are closing your Private Support Case. If you still require assistance please make a new post and we will be happy to start investigating again. -Adam-VZ

Highlighted
Contributor elevy4
Contributor
Posts: 5
Registered: ‎02-03-2014
Message 8 of 71
(12,749 Views)

Been on hold now for 2 hours. My serivce started in 4/13 i was promissed my $250 deposit back after 6 months of service. it has been well over 6 months and i still have yet to receive anything. Time Warner requires no depoist and they offer better channels! these verizion folks are liars and scam artists. I want to cancel my service altogether, it is not worth the headache and the lousy customer service i am getting. 

Moderator Moderator
Moderator
Posts: 8,857
Registered: ‎03-18-2013
Message 9 of 71
(12,744 Views)

Hi elevy4,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,183
Registered: ‎04-10-2013
Message 10 of 71
(12,592 Views)

elevy4,

 

We are glad we were able to get you in-touch with a specialist to get all of your questions answered regarding your security deposit. Feel free to make new post anytime you need our help. We have closed your private thread out.

 

- Jose_VZ

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