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Self Installation Kit

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Contributor
Contributor
Posts: 1
Registered: ‎08-08-2012

Self Installation Kit

Message 1 of 2
(1,162 Views)

I want to order a Fios bundle, TV & Internet, but when I go to check out it says that self-installation isn't available for my address. So I called the 1-800 number and spoke with a customer service rep who told me I could get a self install kit if I order services through him. This would be fine if he was able to offer me the same price that is available online approx $15 more per month if I order over the phone. He also told me that it just isn't possible to get a self install kit if I order online. Why the discrepencies? I would just like to get the price advertised online and install it myself. I cant take a day off of work to wait for a technician to come plug in my set-top box. 

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Self Installation Kit

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(1,103 Views)

I am sorry for the troubles you are having trying to get the self install kit. Do you currently have a Verizon FIOS fiber optic junction box and battery back up unit installed some where in your house? The only way a self install can be does is if you already have this equipment.

Anthony_VZ

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