Switch Account

Self Installation Kit

Posts: 1
Registered: ‎08-08-2012

Self Installation Kit

Message 1 of 2

I want to order a Fios bundle, TV & Internet, but when I go to check out it says that self-installation isn't available for my address. So I called the 1-800 number and spoke with a customer service rep who told me I could get a self install kit if I order services through him. This would be fine if he was able to offer me the same price that is available online approx $15 more per month if I order over the phone. He also told me that it just isn't possible to get a self install kit if I order online. Why the discrepencies? I would just like to get the price advertised online and install it myself. I cant take a day off of work to wait for a technician to come plug in my set-top box. 

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

Re: Self Installation Kit

Message 2 of 2

I am sorry for the troubles you are having trying to get the self install kit. Do you currently have a Verizon FIOS fiber optic junction box and battery back up unit installed some where in your house? The only way a self install can be does is if you already have this equipment.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.