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I have nothing but issues with my verizon customer service. I can't get a staight answer as to when my first auto-payment will cme out of my checking account. I waited an hour to get hooked up my first day becaise service was out in my area the first day and the help desk was overwhelmed with calls. An hour - are you kidding???? I can't find an answer via the internet because when I ask for support I get asked for my zip and then when I am asked for which service I need help - I am asked for my zip and when I answer I am asked for which service I need help. You get the loop. INSANE -Poor service You stink so far. Which of you exec's want to answer my issues?????