×

Switch Account

Service

Reply
Contributor mssoster
Contributor
Posts: 1
Registered: ‎08-31-2012
Message 1 of 2
(455 Views)

What a JOKE....Have been trying to deal with these people for over 7 months!!!!!! Some days I would love to THROW THIER EQUIPMENT OUT THE WINDOW...If we had another phone and internet provider I WOULD in a heartbeat....    I am on the internet most of the day...wait let me restate that " I try to get on the internet during the day, but evertime MY phone rings it kicks my internet out. IMPOSSIBLE to do any banking, bill paying etc on line. Each time the phone rings I have to:

turn off the modem 

restart the modem

shut down my computer

restart

hope I can get back into the program because I didn't sign out

MY phone rings at least ten times a day sometimes more

Have talked to service dept  LOL

Have talked to Tech dept  LOL

Have had the line men out here several times  LOL

OH the problem has been fixed mam  NO IT HASN"T

Most frustrating is the service dept

Mam we would like you to simply turn off your modem and then turn it back on.....What the hell..problem fixed... turn off the modem...now tell me mam is the internet light back on when you do that ......AHHHHHHHH...

This is not the fix.. If the Verizon Service dept.  internet went down everytime thier phone rang how  

much work would they get done...OH WAIT maybe that is the problem.

1 REPLY 1
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 2
(325 Views)

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.