×

Switch Account

Set Top Box exchange - charged for box rental while waiting for return label

Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎02-21-2014

Set Top Box exchange - charged for box rental while waiting for return label

Message 1 of 1
(424 Views)

Does Verizon charge for extra boxes during an exchange?  Here is my situation:

I have 3 TVs.  I exchanged a total of 2 boxes a week after another - 1 HD box (replaced SD box) and then I decided I wanted a Multiroom DVR.  On my Bill, I was charged for 11 days of 5 room DVR package because a total of 5 boxes were either in my possession or enroute to/from Verizon.  Has anyone had this issue?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.