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Should I be concerned?

Should I be concerned?

Copper Contributor HughB
Copper Contributor
Posts: 15
Registered: ‎11-06-2009
Message 1 of 4

I have an appt for tech to come out on December 28 to install FIOS.  Verizon hasn't performed the fiber run from the street to the house yet.  Next week is a short week (due to Xmas).  Should I be concerned, or is this typically done at the last minute?

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 4

When our FiOS was installed, they had a team come out and install and bury a drop in the morning, and the install tech came out that afternoon. This may not be normal, but it was my experience.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009
Message 3 of 4

It's typically done, two days before, day before, or in the am of the actual install.   that is pretty standard, so I wouldn't be concerned.  There is always a chance that they will miss it, but it's not abnormal for them not to have it a week or two in advance, and in fact I'd say it would be unusual for them to do that early.

Copper Contributor HughB
Copper Contributor
Posts: 15
Registered: ‎11-06-2009
Message 4 of 4

Well it turns out I should have been concerned.  THe FIOS tech called this AM (the day of the alledged install) to tell me that he is going to come out and see if he can run a line across my lawn so he can do the install.  No ECD on when they will actually bury the line.  Thank you Verizon for turning this into a complete CF.

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