About three weeks ago I emailed Verizon to inform them an old Bell Atlantic sidewalk cover in front of my house is falling apart and has become a tripping hazard. I asked in the email if someone would respond to acknowledge receipt. I wasn't suprised that no one responded or fix the problem. I was also told by a Fios contractor that he had informed Verizon of the issue. I want Verizon to address the issue quickly before someone gets hurt. I don't think I should have to contact the FCC or the Pennsylvania Utility Commission in order for Verizon to take action. Please advise the best route to take.
Thank you,
Mark
I think the public utilities commission can call Verizon and get it fixed. They do regulate them.
or I would look under the contact us section on the http://www.verizon.com and get the number for Verizon Legal department and alert them as to what may occur if they don’t fix it “now that you have notified them”
Hi Mark6,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
