I hold weekly sessions at an Aging-in-Place community where I help seniors understand how to use their iPhones.
A new attendee showed up last week, a women in her late 70s, with an iPhone she purchased from Verizon.
The Verizon associate sold her a case for her iPhone which first of all was ridiculously expensive ($100), but worse still, this woman has MS and the volume buttons on this case are so hard to press that she does not have the strength to do so. I am fit, go to the gym just about daily, and even I have to push extremely hard to activate those volume buttons. Adding insult to injury, when they applied the screen protector, they did such a poor job that there are so many bubbles under the protector that it looks more like Saran wrap than it does a screen protector
Verizon should be ashamed of themselves for foisting an expensive case on this woman.
What would folks recommend I do to help her set this right?