×

Switch Account

Still getting charged $12 month for a router I returned in December

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎04-10-2019

Still getting charged $12 month for a router I returned in December

Message 1 of 2
(223 Views)

I returned my Quantum router to a local Verizon store in December. I have since misplaced the confirmation receipt. I have been trying to get this equipment charge removed from my bill for a few months. I received one $12.80 bill credit, and I was told it would be removed from my account. That was last month; however, this month I am still being charged the equipment rental. 

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 1,929
Registered: ‎07-06-2016

Re: Still getting charged $12 month for a router I returned in December

Message 2 of 2
(213 Views)
Hi JPDVM2014,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.