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Still getting charged $12 month for a router I returned in December

Still getting charged $12 month for a router I returned in December

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Contributor JPDVM2014
Contributor
Posts: 1
Registered: ‎04-10-2019
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I returned my Quantum router to a local Verizon store in December. I have since misplaced the confirmation receipt. I have been trying to get this equipment charge removed from my bill for a few months. I received one $12.80 bill credit, and I was told it would be removed from my account. That was last month; however, this month I am still being charged the equipment rental. 

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Moderator Moderator
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Posts: 1,468
Registered: ‎07-06-2016
Hi JPDVM2014,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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