I was seriously thinking about switching my service to Verizon's triple play. However, when it takes me 20 minutes on the telephone waiting for a representative to answer my questions and sign me up--at different times of the day, I wonder what it would be like if I was an existing customer looking for assistance-- what a 40 minute wait?? It's too bad that customer service/support is lacking because I've been told FIO/s is really nice. I'm from the world that believes that good customer service is far more important than a nice picture. What good is a nice picture if and when I need someone to assist me when there is no longer a nice picture-- there's nobody answering the phone. Too, too bad Verizon.