Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Such Poor Customer Service

Reply
taipad
Contributor
Contributor
Posts: 1
Registered: ‎09-07-2011

Such Poor Customer Service

Message 1 of 2
(804 Views)

I was seriously thinking about switching my service to Verizon's triple play.  However, when it takes me 20 minutes on the telephone waiting for a representative to answer my questions and sign me up--at different times of the day, I wonder what it would be like if I was an existing customer looking for assistance-- what a 40 minute wait??  It's too bad that customer service/support is lacking because I've been told FIO/s is really nice.  I'm from the world that believes that good customer service is far more important than a nice picture.  What good is a nice picture if and when I need someone to assist me when there is no longer a nice picture-- there's nobody answering the phone.  Too, too bad Verizon. 

1 REPLY 1
redhorseridge
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-10-2011

Re: Such Poor Customer Service

Message 2 of 2
(742 Views)
This is so true! We have been without phone service for almost a week. I scheduled repair on line, got a ticket, took the day off work, and verizon was a no show. No call (the ticket contained my cell number), nothing. After 45 minutes on hold, I was told they were coming the next day. They have still not fixed it after 2 online ticket times have been scheduled.

Our verizon dsl goes out all the time (for our neighborhood) and each time means at least 30 minutes on hold.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.