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Switching from DirecTV to Fios TV

Switching from DirecTV to Fios TV

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Contributor ao1
Contributor
Posts: 4
Registered: ‎09-21-2009
Message 1 of 4
(5,465 Views)

Fios TV was not available when I selected my bundle last year and Verizon offered me a bundle thru DirecTV.  I was told that when Fios TV became available I would be able to switch Verizon without paying termination fee.  Has anyone run into this issue?  I am trying to avoid being put on hold with customer service (for ever) unnecessarily!! 

3 REPLIES 3
Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009
Message 2 of 4
(5,423 Views)

This has been discussed here before, check out this thread:

 

http://forums.verizon.com/t5/General-Residential-Products-and/Can-one-gets-out-of-DirectTV-gt-FiosTV...

 

Does not sound like you will be able to do anything (Without a Fee) until your DirectTV Contract is up.

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Contributor ao1
Contributor
Posts: 4
Registered: ‎09-21-2009
Message 3 of 4
(5,406 Views)

Thanks for the reply.  I am going to call and complain.  I have every person I talked to during the hour long phone call.  Reps should not be making false promises.  SOMEONE can authorize a monetary resolution!!

Contributor ao1
Contributor
Posts: 4
Registered: ‎09-21-2009
Message 4 of 4
(5,409 Views)

Verizon is becoming as bad as Comcast in customer service!!

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