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TERRIBLE SERVICE

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ME4
Contributor
Contributor
Posts: 2
Registered: ‎08-23-2010

TERRIBLE SERVICE

Message 1 of 8
(5,711 Views)

Am I the only one who thinks those COMCAST commercials about going back to comcast due to Verizon's poor service are not a joke?  I have had service for less than a month, have had 3 major outages, lost work as a result and now they tell me the location where they have the battery and plug might be why I am constantly losing service.  They picked the location (next to the junction/power box.  Is anyone else sitting on HOLD for over an hour trying to get service reinstated.

7 REPLIES 7
angelace
Contributor
Contributor
Posts: 1
Registered: ‎08-28-2010

Re: TERRIBLE SERVICE

Message 2 of 8
(5,592 Views)

My service was also off and on every time it rained.  Come to find out by a verizon technician that someone hit there box and that they (verizon) was trying to get it fixed.  So my service stayed off for at least 6 days. Then I was scheduled for repair and they never showed up the first time, so I talked to the supervisor in dispatch, and he apologized and said to call the next day to get it credited.  So when I called back they said it was my fault and there was no credit going to be given.  It is more than terrible service it is horrendous.  The dsl is slow and its like Im getting dial up speed. And dial up speed should not cost 19.99 it should cost 5.99 I would pay that because it is terribly sloooooooowwwwwwwwwwwwwwww.  I also lost hours from work that week.  Now since the phone is linked to dsl and the phone was completely out the dsl was out also.  I was so angry I actually thought about paying 40.00 for cable internet because I know for a fact it is way faster and more dependable than verizon dsl.  And you are correct you do stay on hold for 30 minutes or more because I have.  Im thinking of getting vonage as my residential and business phone. Does anybody know if they have good phone service???

orangecrush1682
Contributor
Contributor
Posts: 1
Registered: ‎09-21-2010

Re: TERRIBLE SERVICE

Message 3 of 8
(5,209 Views)

I've actually had terrible customer service, probably the worst I've had with any company.  I've been lied to several times now and I don't even have service yet.  Without getting into details all I wanted to do was transfer the bill from a roommates name to mine and they have said that previous person in the house service will end at a certain time and it ended a day early.  They had to swap out every piece of equipment for a new one which was wrong.  The tech used all the old equipment.  The tech was at my house for 8 hours and the internet still doesn't work 28 hours later.  I called verizon back and the person on the phone tried to start the process all over again and when I told him that wasn't an option and basically said I should just go to another provider.  Too bad verizon I had previously liked your service. 

kosk101
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-08-2010

Re: TERRIBLE SERVICE

Message 4 of 8
(4,829 Views)

yeah,, it totally sucks.   the commercials are blasted three times the non commercial volume (especially on a non HD box).   internet is spotty.   and so far it has taken me 3 months and counting as to when i will be able to use the you tube widget with a Mac.   no one can give me a yes or no answer to that and that is after waiting an hour on the phone and hearing those infuriating voice prompts over and over.    it seems half their stuff never works.   I plan on going back to my cable company, Cox Communications ASAP,   they answer the phone 24 hour a day and you have to answer two prompts maximum.    FIOS is a big disappointment.   they really blew it.  when i do get lucky and speak with a rep, they tell me FiOS is not available in my area.   Amazing!   typical phone company antics.

neanderthalman
Contributor
Contributor
Posts: 3
Registered: ‎08-10-2009

Re: TERRIBLE SERVICE

Message 5 of 8
(4,800 Views)

Well, sounds like I am not the only person who has experience less than "normal" service.  My beef is with "customer support".  I called to protest being charged for a STB that I received when I specifically requested a Digital Adapter.  While I was online talking with support to get my bill fixed, I was checking my email only to find that I had over 90 emails from Verizon Fios indicating that I had received calls from a wide range of individuals and companies.  However, none of the emails were mine!  I relayed that info to the support person who promptly transferred me to the "phone division" to whom I relayed my story.  "Oh, I know exactly what is happening, you see Verizon.net and Verizon.com are merging and that is causing the problem!"  What a hoot.  We talked for a few minutes, she explained how to basically filter out incoming email from verizonfios and said she would send me a tool that would help in resolving the issue.  Next thing I know I'm being billed for 14.99/month for the "premium support package". 

I have finally learned that there is no customer support a Verizon on various branches of the sales department and they are sneaky and underhanded in their approach.

I have had relatively good TV, Internet and Phone service but am afraid to call customer service for fear of getting yet another unwanted feature added to my bill.

 

 

woodfinsher
Contributor
Contributor
Posts: 2
Registered: ‎10-16-2010

Re: TERRIBLE SERVICE

Message 6 of 8
(4,623 Views)

No at all when I signed I got the bull**bleep** line we don't have fios in your area they set me it with direct tv I asked about weather I was told don't worry it's a lot better now so I did order it what's the big mistake first time we had a rain no tv I called I was told to call direct tv then we had bad weather for a month no picture I called to get some help and then they started to pass the buck back and forth so I cancel my service and now the recording me to the credit bureau and put me in collections and this is what happens when I s for credits is a bad service so this is how good verizon really is I hope the monitor this because the next thing I'm doing is calling the better business bureau then will see if your triple a's rated {please keep your posts courteous}

essbee123
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎11-21-2010

Re: TERRIBLE SERVICE

Message 7 of 8
(4,018 Views)

Yeh, I agree, Verizon service is beginning to be {word filter avoidance} up.  I just now went to there support site to send an email and that does'nt work. They probably have no desire to hear about problems so they turn off the email. I got a feeling I will be canceling my service soon. So many other options out there. Plus my verizon phone land line never gets used anyway because I use my T-mobile cell 99% of the time. Verizon doesn't even offer a decent Newsgroup service. That really sucks.

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: TERRIBLE SERVICE

Message 8 of 8
(3,944 Views)

I would call the Public Service Commision in you area.

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