×

Switch Account

TV Everywhere apps not logging in after change to Mix and Match TV

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎01-26-2020

TV Everywhere apps not logging in after change to Mix and Match TV

Message 1 of 2
(295 Views)

After changing to a "mix and match" plan, I'm having an issue logging into two separate TVE apps using my fios credentials.  The AMC app and the Hallmark channel app both are saying "Subscription required" although I am subscribed to both.  I am manually logging into the authentication site when asked by the app.

 

I have tried multiple devices, re-installing the app, changing my account password, and using sub-accounts, with no results.

 

FIOS tech support have been no help, they just said it was an issue on the app end.  The AMC app support people said it was a verizon issue.  Common sense says this is a permissions issue on the verizon side due to the multiple new tv plans they now have with mix and match.  But I can't get anyone to look into this issue deeper.

 

Has anyone else had an issue such as this and is there a resolution?

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 10,007
Registered: ‎03-18-2013

Re: TV Everywhere apps not logging in after change to Mix and Match TV

Message 2 of 2
(280 Views)

Hi steelers95,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.