Tech Support Wait times

SOLVED
Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎07-16-2020

Tech Support Wait times

Message 1 of 3
(723 Views)

Called in to Tech Support for my Verizon landline at 1PM today. Got the recording saying wait times were over an hour, and chose the option to get a call back when an agent was available. I got the callback at 4PM today, and have now been on hold for over 45 minutes, listening to music. Why would they call me back just to make me wait on hold again???

 

Very frustrated

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,910
Registered: ‎11-04-2008

Re: Tech Support Wait times

Message 2 of 3
(663 Views)

I have found using their twitter account very good.

Not quite real time, but they get back to you pretty quickly.

And if you need more interactive support, they can open a chat.

Its the same people that work the phone lines.

Try @verizonsupport


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

2 REPLIES 2
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,910
Registered: ‎11-04-2008

Re: Tech Support Wait times

Message 2 of 3
(664 Views)

I have found using their twitter account very good.

Not quite real time, but they get back to you pretty quickly.

And if you need more interactive support, they can open a chat.

Its the same people that work the phone lines.

Try @verizonsupport


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

View solution in original post

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-06-2020

Re: Tech Support Wait times

Message 3 of 3
(579 Views)

I have been on hold for 2 hours and 50 minutes!!!  I have a red light on “fail” on my ont box.  States a tech needs to come and repair line. I have no connection.  TV, internet and phone are all out.  What do I do?????

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.