Technical Assistance

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Contributor
Contributor
Posts: 1
Registered: ‎08-17-2011

Technical Assistance

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I have been without service since August 10th.  I have contacted Verizon and have been waiting for a technician, and haven't seen one yet.  What is the deal.  I really don't understand.  I received an email saying my repair order is closed.  I haven't even seen a technician.  Can't call anyone, internet works when it wants, and tv the same.

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Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 201
Registered: ‎10-21-2009

Re: Technical Assistance

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If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter report and try to fix issues with your Verizon phone, FiOS TV, or Internet service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

 

Feel free to post any questions in the appropriate forums here as well and a peer will try to help.

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