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Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

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Contributor
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Posts: 2
Registered: ‎08-02-2018

Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

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I recently moved to a new apartment and had my Verizon Equipment shipped to me. The box clearly states along the lines of "sit tight, your technician will set this equipment up for you." I set it next to my TV and let my technician in when he arrived.

 

However, my technician brought his own router and set-top box and did not even open the box of shipped equipment. Do I now have to ship it back to Verizon? Will I have to pay for this?

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,842
Registered: ‎06-24-2018

Re: Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

Message 2 of 5
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There should be return labels inside you can use to send them back. 

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Gold Contributor VII
Gold Contributor VII
Posts: 4,993
Registered: ‎10-18-2016

Re: Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

Message 3 of 5
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Be careful in this situation. Customers that have had this occur have been billed twice. Verizon has claimed it does not get it back. When sent.

 

you could go to a Fios corporate store and return. But get a receipt with serial numbers etc. you will be glad you did.

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Contributor
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Posts: 2
Registered: ‎08-02-2018

Re: Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

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Thank you for the great advice!

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Gold Contributor VII
Gold Contributor VII
Posts: 4,993
Registered: ‎10-18-2016

Re: Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

Message 5 of 5
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@kevinthomas wrote:

Thank you for the great advice!


Glad to help.

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