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Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

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Contributor kevinthomas
Contributor
Posts: 2
Registered: ‎08-02-2018
Message 1 of 5
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I recently moved to a new apartment and had my Verizon Equipment shipped to me. The box clearly states along the lines of "sit tight, your technician will set this equipment up for you." I set it next to my TV and let my technician in when he arrived.

 

However, my technician brought his own router and set-top box and did not even open the box of shipped equipment. Do I now have to ship it back to Verizon? Will I have to pay for this?

4 REPLIES 4
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,459
Registered: ‎06-24-2018

There should be return labels inside you can use to send them back. 

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Gold Contributor VII
Gold Contributor VII
Posts: 4,858
Registered: ‎10-18-2016

Be careful in this situation. Customers that have had this occur have been billed twice. Verizon has claimed it does not get it back. When sent.

 

you could go to a Fios corporate store and return. But get a receipt with serial numbers etc. you will be glad you did.

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Contributor kevinthomas
Contributor
Posts: 2
Registered: ‎08-02-2018

Thank you for the great advice!

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Gold Contributor VII
Gold Contributor VII
Posts: 4,858
Registered: ‎10-18-2016

@kevinthomas wrote:

Thank you for the great advice!


Glad to help.

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