08-02-2018 07:15 AM - edited 08-02-2018 07:16 AM
I recently moved to a new apartment and had my Verizon Equipment shipped to me. The box clearly states along the lines of "sit tight, your technician will set this equipment up for you." I set it next to my TV and let my technician in when he arrived.
However, my technician brought his own router and set-top box and did not even open the box of shipped equipment. Do I now have to ship it back to Verizon? Will I have to pay for this?
08-02-2018 10:27 AM
There should be return labels inside you can use to send them back.
08-04-2018 02:26 AM
Be careful in this situation. Customers that have had this occur have been billed twice. Verizon has claimed it does not get it back. When sent.
you could go to a Fios corporate store and return. But get a receipt with serial numbers etc. you will be glad you did.
08-07-2018 11:07 AM