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Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

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kevinthomas
Contributor
Contributor
Posts: 2
Registered: ‎08-02-2018

Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

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I recently moved to a new apartment and had my Verizon Equipment shipped to me. The box clearly states along the lines of "sit tight, your technician will set this equipment up for you." I set it next to my TV and let my technician in when he arrived.

 

However, my technician brought his own router and set-top box and did not even open the box of shipped equipment. Do I now have to ship it back to Verizon? Will I have to pay for this?

4 REPLIES 4
Edg1
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,938
Registered: ‎06-24-2018

Re: Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

Message 2 of 5
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There should be return labels inside you can use to send them back. 

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,234
Registered: ‎10-18-2016

Re: Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

Message 3 of 5
(621 Views)

Be careful in this situation. Customers that have had this occur have been billed twice. Verizon has claimed it does not get it back. When sent.

 

you could go to a Fios corporate store and return. But get a receipt with serial numbers etc. you will be glad you did.

kevinthomas
Contributor
Contributor
Posts: 2
Registered: ‎08-02-2018

Re: Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

Message 4 of 5
(601 Views)

Thank you for the great advice!

jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,234
Registered: ‎10-18-2016

Re: Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

Message 5 of 5
(595 Views)

@kevinthomas wrote:

Thank you for the great advice!


Glad to help.

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