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Telephone line down

Contributor vv1500
Posts: 1
Registered: ‎10-12-2018
Message 1 of 2

I have been trying to report a down telephone line for 5 hours now.  First by phone where I was transferred repeatedly and then ended up with no one on the other end for 30 minutes.  

Once with a live chat. Completely useless.  After chatting for 20 minutes that person said I can not help you but call this number which was the same number I was hung up on.  

This is my last attempt.  


There is a down telephone line with police tape on in front of my house. It's only a matter of time before it is ripped off of the poll and or my house.  


Moderator Moderator
Posts: 1,648
Registered: ‎07-06-2016
Message 2 of 2
Hi vv1500,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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