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Tell VZ What You Think Is Fair

Tell VZ What You Think Is Fair

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Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012
Message 11 of 21
(1,129 Views)

I was out of contract and got $300 for renewing it. I feel I was rewarded.

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Contributor jools69
Contributor
Posts: 3
Registered: ‎06-02-2012
Message 12 of 21
(1,111 Views)

you must be fortunate then.  I just called in.  I had a triple bundle that expires this month.  By signing up for another 2 years, all I am offered is a 25% increase in price.  it is cheaper for me to stay out of contract than to actually resign.  The whole verizon ethos appears to be a don't care one towards existing customers.  The online staff appear to have set lines to read off scripts and have no understanding of why it seems unusual to a customer to be told that a 25% increase is the reward for loyalty and a lower price is the reward for non loyalty. 

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Copper Contributor Hclapp1164
Copper Contributor
Posts: 22
Registered: ‎05-08-2012
Message 13 of 21
(1,100 Views)

Yes the deals you see listed for new customers look great but let me tell you, what you see is not necessiarly what we get.  I didn't get the package I signed up for.  They kept screwing things up and changing my package.  As far as I'm concerned I didn't get a deal at all.  Only still with them because I don't have $300 early termination fee.

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Copper Contributor Hclapp1164
Copper Contributor
Posts: 22
Registered: ‎05-08-2012
Message 14 of 21
(1,099 Views)

You must be one of the "token" customers that get the good deal.  The rest of us get the shaft.  I did and I'm a new customer.

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Copper Contributor wickedfish
Copper Contributor
Posts: 18
Registered: ‎03-10-2012
Message 15 of 21
(1,079 Views)

How about having clear and honest pricing.

 

How about not resorting to low short term pricing to attract  new customers? It only angers all of your loyal customers......

Why not let your superior product attract new customers? It IS superior RIIIIGHT?

 

So, you really should not have to resort to all these used cars salesman tactics.

 

 

 

No more profit schemes ( pay extra for HD, sorry- no more FTP, you have to use our SITEBUILDER or pay more for your "free" personal webspace, etc)

 

 

Clear honest pricing, simple and AVAILABLE customer service.

 

 

Yea....I know it can't happen. Some upper managment slime are bound to protect their bonus money.

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Contributor mx2000
Contributor
Posts: 4
Registered: ‎06-06-2012
Message 16 of 21
(1,066 Views)

Her is what I do not think is fair.

 

I just signed the Verizon Community agreement, so I do not expect to see my post in the forum. But I for one want to see how customers of Verizon feel about equipment  fee increases.

 

You have a package worth perhaps as much as $2,000.00 a year, as in my case, and Verizon wants to nickel and dime you to death with say a $90 or so a year equipment fee.

 

Equipment they have already paid for, distributed, and installed. Not upgrades.

Nothing new. No labor. Just pay us more for what you already have in your home or business.

 

Is that acceptable to you as a customer?

 

Her is a verifiable comment from a senior VP of Verizon,

"...was pleased with the lack of customer protests over their recent introduction of a $30 equipment upgrade fee. He called the new fee “the right thing to do.” More fees and surcharges are likely..." 

“I think implementing these additional fees is probably where we are at,” he said.

 

Well I can not speak for anyone but myself, but another $100.00 bucks a year out of my pocket, being on fixed income, is not something I think any of us, as customers, should just roll over and just accept. 

 

No push back! How about that.

How do you feel about this issue?

 

mx2000

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 17 of 21
(1,063 Views)

@mx2000 wrote:

Her is what I do not think is fair.

 

.........

 

Well I can not speak for anyone but myself, but another $100.00 bucks a year out of my pocket, being on fixed income, is not something I think any of us, as customers, should just roll over and just accept. 

 

No push back! How about that.

How do you feel about this issue?

 

mx2000


Where are you coming up with another $100 a year? I have had FiOS TV, internet, and phone for almost 7 years now, most certainly the price has gone up over that time, but I have gotten more for my money too - more channels, much faster internet, etc. I did my due diligence before I ordered FiOS: I knew in advance the costs of the individual services, the bundle cost, the equipment costs, etc. And each time I have renewed my bundle, or upgraded my equipment, I have known in advance what it was going to cost.

 

If your current equipment is working, and you choose to upgrade that equipment to get some additional service or capability, what is wrong with Verizon charging some fee for that? I was charged $40 to upgrade my DVR last year; while I didn't like it, I understood why. And I got a box with greater capabilities than the one it replaced, for the same monthly fee.

 

I am paying approximately $2150/year to Verizon (that of course includes some taxes and local fees so they don't actually keep all of it). I don't know if I am going to see an equipment rental increase this year or not, I have not received any notification yet that I will, but if I do it won't bother me very much - I have three boxes, so at $2/box for a year that amounts to $72, or about a 6% increase in my annual cost, not out of line at all IMO. 

 

I too am on a fixed income, so of course I would prefer that costs not go up at all, or even better go down. But I think we all need to face reality: costs are going up for many/most companies, they need to make a profit for their investors, they need to pay their employees a reasonable wage, etc. Look at what has happened at the grocery store for example.

 

My view is pretty simple I guess. If I can't afford FiOS then I will discontinue the service, simple as that. And if the price goes up too much then I will seriously consider cancelling. To me TV is not exactly a luxury, but it sure isn't a basic requirement for life like food, water, heat, etc are, I can always get the broadcast channels over the air.   

 

Clearly you have the same option I do, you can cancel if the price is too high. And if you do that, and enough others do that, then I guess Verizon will be forced to take some kind of action. Other than doing that, what suggestions do you have for actions customers could/should take?

 

My $0.02 worth.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

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Contributor mx2000
Contributor
Posts: 4
Registered: ‎06-06-2012
Message 18 of 21
(1,056 Views)

Justin,

What we have here is a failure to communicate, that is completely my fault.  The quote I utilized indicates an upgrade of equipment.

 

That was unfortunate of me.  This is a billing increase on equipment already in place.  Note I stated, "no upgrade" just a price increase for existing equipment.

 

In the interest of the Forum rules, I will not place any official document facsimile here.  But I can quote from the document word for word.  Exception in parenthesis. ( ) 

IMPORTANT RATE NOTICE REGARDING

YOUR FiOS EQUIPMENT

 

We hope you understand that to continue to bring this level of programming and technology to you, from time to time we need to modify our rates.  With this in mind, beginning July 15, 2012, the monthly rate for your equipment package, "Multi-Room DVR Package-4 Room" will increase from $34.99 to $40.96.

 

Additionally, the monthly rate for FiOS digital adapters will increase $2 each. ( I have one, currently at $3.99).

Your monthly invoice will automatically reflect the appropriate charges ... etc., etc..

If you are currently enjoying a promotional offer on these products, the new rate will not go into effect until your promotional period expires.  (This is reasonable and fair.)  End from Notification.

 

Please note:  absolutely NO change in either service nor equipment.  Nothing upgraded nor downgraded.  Simply an arbitrary rate increase that I feel is essentially unjustifiable. 

 

No one is suggesting that any corporation, company, nor individual should be in business to lose money.  I completely agree I can just walk away from the service.  Which I well may do. 

 

I asked for opinions and you gave yours.  I thank you for that. 

 

In my humble opinion what Verizon is doing is still 'nickel and dimming' customers to death.  It is "chump change" for a corporation that turned $110.5 Billion Dollars, 2011.

 

Best regards,

Hank

New Jersey 

 

 

 

 

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Contributor mx2000
Contributor
Posts: 4
Registered: ‎06-06-2012
Message 19 of 21
(1,035 Views)

Please forgive the 'auto correct, spell check, typo's, ' which of course can not be understood by the feature.

 

I refereed to "nickel an dime'ing' to death"  of the customer(s)."

 

To be honest I never did reply to the actual question asked.  What can be done other than just being forced to give up Verizon Services?  Exactly what we do here.  Complain and do it publicly.  There are no end of social media outlets that we can express our displeasure with the policies of Verizon.  It is a powerful tool.  It needs to be utilized.

 

Respectfully,

mx2000

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Contributor ggmgmr
Contributor
Posts: 2
Registered: ‎06-13-2012
Message 20 of 21
(1,024 Views)

You are correct I do not feel like a so called Valued Customer.. Being with them for many many years I feel screwed everytime I look at my statement and see the charge for the converter box.. and then one for each tv.. I like the product of FIOS but will be giving it up.. TV side anyway to the old antenna and Roku..

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