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Terrible Billing services.....downright rude

Terrible Billing services.....downright rude

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Bronze Contributor II
Bronze Contributor II
Posts: 206
Registered: ‎11-21-2008
Message 1 of 3
(739 Views)


Hi

 

My wiufe and I worked for the same company.  We were BOTH laid off in April, same day, company bought out, no severence.  So we were living on Unemployment for 6 months.  Well, we finally got jobs, so I made a payment to put my bill only 2 months late.  

 

Called up billing, to make an arrangement, told them I was unemployed until 2 weeks ago and had paid a month.  The answer?  "Great, when can we expect the rest?  It is due next week or we will disconnect your service"..  We have had Verizon land lines 30+ years!  We have had Verizon Fios 5+ years. 

 

The lady at the other end said there were no exceptions, and that the bill is due 5  DAYS after it is sent out.  She was downright rude as to why I couldn't catch up my bill completely before the CUTOFF date.

 

I asked for a supervisor.  She was EVEN WORSE.  READ ME THE RIOT ACT, then HUNGUP on me!!!!  I am so sorry to have bothered them and try to pay my bill!

2 REPLIES 2
Bronze Contributor II
Bronze Contributor II
Posts: 206
Registered: ‎11-21-2008
Message 2 of 3
(738 Views)

Ok, just called and got a different person, who was a bit more reasonable.  Gave me a bit of time to pay the due amounts.

 

Still, treatment like that was really bad.

 

Silver Contributor I
Silver Contributor I
Posts: 952
Registered: ‎06-21-2011
Message 3 of 3
(615 Views)

I am so sorry you had such a bad experience! I'm glad you were able to get this issue resolved and I hope your next interactions with Verizon are much more pleasant!

 

-Heather

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