Hi
My wiufe and I worked for the same company. We were BOTH laid off in April, same day, company bought out, no severence. So we were living on Unemployment for 6 months. Well, we finally got jobs, so I made a payment to put my bill only 2 months late.
Called up billing, to make an arrangement, told them I was unemployed until 2 weeks ago and had paid a month. The answer? "Great, when can we expect the rest? It is due next week or we will disconnect your service".. We have had Verizon land lines 30+ years! We have had Verizon Fios 5+ years.
The lady at the other end said there were no exceptions, and that the bill is due 5 DAYS after it is sent out. She was downright rude as to why I couldn't catch up my bill completely before the CUTOFF date.
I asked for a supervisor. She was EVEN WORSE. READ ME THE RIOT ACT, then HUNGUP on me!!!! I am so sorry to have bothered them and try to pay my bill!
Ok, just called and got a different person, who was a bit more reasonable. Gave me a bit of time to pay the due amounts.
Still, treatment like that was really bad.
I am so sorry you had such a bad experience! I'm glad you were able to get this issue resolved and I hope your next interactions with Verizon are much more pleasant!
-Heather
Start a new topic or ask questions in the open forum.
