I cannot not believe how Verizon treats its long time customers. On 7/19/2013, I came home to find my Verizon Triple Play service terminated. I did not request this nor did I contact Verizon in any shape or form. Nor was my account delinquint as I had auto-pay. Obviously, I called Verizon to inquire why all my three services. They informed me they my service was cut because of a new account. Apparently. someone with an address that was close to mine opened a new account. That account was entered as my address and "poof", they terminated me. NO warning, no calls, no mailing. The rep I spoke with told me this was a Verizon error. BUt my account was terminated and I would need to sign up as a new customer. After hours on the phone, they returned my TV and Internet, with a more expensive plan, no autopay. but no phone until the next day. Guess what, they changed my phone number ( which I had for 29 years). After more hours on the phone, they changed it back. Then I found out I had no voicemail . Hours again, and the following day, the voice mail came back , but only a few hours. As of today, my phone service was off again due to another Verizon technical error. In the meantime, Verizon sent me a box to pack up my Verizon euipment. Again I did not ask for this, but maybe it is time to switch. This is not how anyone should be treated. I feel helpless fighting against Goliath- all due to Verizon's error.
I keep hearing from Verizon's phone rep's how sorry they are. Not half as sorry as I am . I am switching.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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