12-28-2018 11:26 AM - edited 12-28-2018 11:59 AM
I have been trying to connect with the Verizon Customer Service for the past couple of days at their given number. As I am typing this message, I have been listening on my phone to their music for 1 hour 42 min and counting.
The only other company with which I had similar experience was the USPS customer service where I waited for 2 and a half hours before someone picked up the phone.
Verizon has fallen very low as a company and I will move away from it as soon as another competitor (not Comacast, of course) moves into my area (like Spectrum, for example).
Yep, it's been 1 hour and 49 min and still counting and still music being played in my ear. What a shame! And you call this customer service? Better without it.
Update: 2 hours and 14 min on the phone waiting and counting... This service is Middle Ages. No, it's Dark Ages No Service!
Update: After 2 hours and a 1/2, I gave up and ended the call. Is there anyone from Verizon out there listening? Is this what you call a "first-class" company? What a joke of a sorry company!
12-28-2018 01:03 PM