Called to schedule a service call. Was told it would be Thursday between 8:00 a.m. and 7:00 p.m. What? I am hostage in my home for 11 hours. No other company does this, the longest window I have been given by other companies is 4 hours. Finally got the customer support person to give me a 2 hour window, but the confirmation call said the tech would be here anytime after 8:00 a.m. which isn't close to the window the tech gave me. Unacceptable!!!!!!!!!! Guess I will have to change phone companies or just do away with the home phone.
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