I've been chatting with billing, then transferred to technical/repair (who was supposedly working with dispatching), then back to billing, and now back to techical. Of course, a different person each time(no, I mean two different people in billing, two different people in tech) and each time, they are given no info by the person who transferred them to me, and instead of reading the chat to prepare, begin asking me to begin all over again. Why is it you get the best service when you want to give them business, but no help at all once you are already paying them???
Update: The 5th person I chatted with was FINALLY someone who cared enough to read the entire chat transcript and understood everything, and dealt with everything. But oh my god does this company need to train the support staff better and see that they are hiring people who care about doing the job well as those employees are few and far between, and that is a reflection of the ownership IMO.