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Contributor Whitemoon313
Contributor
Posts: 11
Registered: ‎09-10-2012
Message 1 of 3
(871 Views)

Better service in regards to customer service. I recently received a bill for early termination fee and now they told me that they do not know what happened with the package I had sent through UPS. Thank God I kept the receive and took pictures, but I am extremely disapointed at your service. I had to terminate my fios because they do not accept it in the new place where I moved. When I asked the customer service rep he said there would be no early termination fees because it was not my fault I can't even have the regular verizon.

 

Today, 09/10/2012 I called and a supor rep Debbie was very rude, she was helpless. Said well you have an early termination fee and about the box I can't do anything about it. You are asking questions and I don't know how to answer them. YOUR SERVICE IS AWEFUL!!!!! I will continue posting this information online and report you to the better business bureau. This is unbelievable! Do you provide the same training to all your customer representatives since one says one thing and the other says another thing. Do you try to steal all the money you can from hard working people by trying to say that you did not receive the equipment?

 

Hope you change your ways and do not continue screwing people with lies.

2 REPLIES 2
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 3
(829 Views)

I am sorry to hear about the billing troubles you are having with your account. We would like to assist in anyway that we can. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 3 of 3
(747 Views)

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

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