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Tree down on cable wires

Tree down on cable wires

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Contributor Jame1123
Contributor
Posts: 2
Registered: ‎03-08-2018
Message 1 of 6
(938 Views)

A tree has fallen on the cable wire and it is now laying in my front yard. Could a Verizon representative please respond. I am unable to get through on the phone. 

5 REPLIES 5
Gold Contributor VII
Gold Contributor VII
Posts: 4,669
Registered: ‎10-18-2016
Message 2 of 6
(933 Views)

Try this site.

http://www.vzdownwire.com

However Verizon has nothing to do with downed cable wires. Just their own.

for cable wires call the cable company.

 

Contributor Jame1123
Contributor
Posts: 2
Registered: ‎03-08-2018
Message 3 of 6
(931 Views)

They are my cable company 

Gold Contributor VII
Gold Contributor VII
Posts: 4,669
Registered: ‎10-18-2016
Message 4 of 6
(929 Views)

@Jame1123wrote:

They are my cable company 


You mean Verizon Fios tv? They are fiber optics not cable per se.

but the link I gave you should be what you need.

 

Contributor Germic2012
Contributor
Posts: 1
Registered: ‎08-02-2018
Message 5 of 6
(681 Views)

VerizonCableWires - Tree 2pic.JPG 

Can someone tell me if they have had any success in VERIZON responding to tree down on Verizon Cable Wires? I have been trying for going on 2 months now with tickets being put in then closed once a tech comes to our home and see the tree. I am going to contact PUC to see if they can help. This is ridiculous as well customer cruelty. Please give any advise about this issue. 
VerizonCableWires - Tree 2pic.JPGVerizonCableWires - Tree 1pic.JPGVerizonCableWires - Tree 3pic.JPG

MVP Edg1 MVP
MVP
Posts: 1,114
Registered: ‎06-24-2018
Message 6 of 6
(664 Views)

You should have to have a tree company out first. Verizon is not responsible for the tree. The property owner is. 

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