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Tried To Redeem My Samsung Offer And Wasn't Able To Use

Tried To Redeem My Samsung Offer And Wasn't Able To Use

Contributor 5Wolfpack
Posts: 1
Registered: ‎09-09-2019
Message 1 of 2

I received a samsung offer/reward as a new customer which expired on 9/9/19. I logged into my account in the morning to make sure it was still there on 9/8/19. Went to go redeem it later that afternoon and it wasn't there. Checked back on 9/9/19(my actual expiration date, last day to use) and it's not there. This is very disappointing and frustrating, has anyone else had this problem. Only thing that would be a solution to this in my eyes, would for Verizon to honor the offer for one day and let me redeem it. Not happy at all.

Moderator Moderator
Posts: 8,727
Registered: ‎03-18-2013
Message 2 of 2

Hi 5Wolfpack,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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