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Tried to order the FIOS flex plan w/ TV and Net- told I NEED phone too??

Tried to order the FIOS flex plan w/ TV and Net- told I NEED phone too??

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Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎02-25-2009
Message 1 of 4
(9,089 Views)

Hi all-

 

I tried to order the flex plan online- the one where I just get FIOS TV and FIOS internet bundled and save $30 a month or so, and according to the online deal, you get a hundreds bucks back, and a 2 yr rate guarantee .  I couldn't order it online because I need cable cards to go with my TivoHD box.  I called to order and I mentioned the deal I saw on line and I was told I can't get it- I need phone too.  I told her the online deal didn't mention phone.  She said I HAVE to order phone too- even if the online form let me fill out and send, the system would reject it b/c I didn't order phone too.

 

I currently have verizon home phone- the cheapest most basic plan for like $25 a month.  I don't even want a landline but my wife wants it, so we keep it.  Now I'm told I need to upgrade my phone, that I don't use now, to one with all kinds of features and stuff that I still won't use.  It's stil a good deal, but it's going to be $10 more a month than if I just got the flex plan I wanted and kept my basic phone.

 

Can I get FIOS in the house and still keep my plain old basic vanilla phone service?  Do I have to get the fancy FIOS phone service?

 

Thanks all in advance for your comments...

 

-Danny 

3 REPLIES 3
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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008
It depends on the deals they have in your market. But I believe everywhere has the TV + 20/5 internet for 79.99 a month with at least a 1 year contract. I know I have it. I am like you I have no need for a landline, I use my cell for everything.
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Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎02-25-2009

Tim- That's the exact deal- $80 for 20/5 internet and Extreme HD tv.  I called to order it and the cable cards and was told I HAD to get phone as well.... That's the triple play, and it's $109.99.  My phone is $28 a month now, so not a huge difference, but a few bucks a month adds up over time...

 

 

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008
I would call back and talk to someone else. Verizon phone support in not the best in the world. If the next person says no. Tell they you would like to talk to a supervisor and would like the supervisor to explain why you can't have it. That should get things moving for you. 
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