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Triple Play bundle with 10/2 internet to 15/5

Triple Play bundle with 10/2 internet to 15/5

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Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎09-13-2009
Message 1 of 10
(14,367 Views)

I'm 8 months into my contract with a one year agreement. I have the triple play bundle with internet speeds of 10/2. Is there a way I can upgrade to the new triple play bundle with the 15/5 internet or do I have to wait until my contract is up?

 

We are paying $109.99 right now after the 6 month's of $99.99. I just want to upgrade the internet connection while keeping the same price of $109.99 instead of canceling my contract and pay a load of money and renewing.

9 REPLIES 9
Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009
Message 2 of 10
(14,354 Views)

upgrading is not cancelling

 

just call the billing/sales guys, they will love to upgrade you

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Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎09-13-2009
Message 3 of 10
(14,336 Views)

They will charge me right? Smiley Sad

Copper Contributor URspider
Copper Contributor
Posts: 7
Registered: ‎11-11-2009
Message 4 of 10
(14,296 Views)

They should upgrade you and you will just have to pay the current bundle price.  I am having a similar issue - just in reverse.  I have 20/5 - and moving locations, and they don't offer 20/5 anymore, but instead 25/5 but at $15 a month more.  I told them I don't want that because I didn't agree to that price, and they said too bad - you pay current bundle price or pay cancellation fee (which I also think is incorrect - but that is another story).  

 

So I think in your situation, as long as you pay current bundle offer price - you should be fine.

Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎09-13-2009
Message 5 of 10
(14,271 Views)

Smiley MadThey said no because I am in a contract with the 10/2....................................................................

 

I either have to cancel and renew, or wait until the contract is over.....................................................

 

 

Highlighted
Copper Contributor URspider
Copper Contributor
Posts: 7
Registered: ‎11-11-2009
Message 6 of 10
(14,236 Views)

You have got to be kidding me.    That is ridiculious.

Copper Contributor erinsmiles
Copper Contributor
Posts: 5
Registered: ‎09-05-2009
Message 7 of 10
(13,999 Views)
Call again and speak with another agent! You can upgrade!
Contributor smartshopper
Contributor
Posts: 1
Registered: ‎11-30-2009
Message 8 of 10
(13,898 Views)

We are currently Verizon customers - we have unlimited long distance (which we hardly use, but still is good to have), Internet service and DSL for 4 rooms.  Our monthly bill is $165 a month.. just $35 shy of $200 per month but the real kicker is that we dont even have any movie channels.  I'd like to know why we are being charge sooooo much money per month.  I am now contacting Comcast to see if they would be less expensive.  If they are, we will be saying goodbye to verizon!

Nickel Contributor
Nickel Contributor
Posts: 35
Registered: ‎09-13-2009
Message 9 of 10
(13,530 Views)

 


@smartshopper wrote:

We are currently Verizon customers - we have unlimited long distance (which we hardly use, but still is good to have), Internet service and DSL for 4 rooms.  Our monthly bill is $165 a month.. just $35 shy of $200 per month but the real kicker is that we dont even have any movie channels.  I'd like to know why we are being charge sooooo much money per month.  I am now contacting Comcast to see if they would be less expensive.  If they are, we will be saying goodbye to verizon!


 

 

You should not be paying that much. O_O

 

That's crazy!!!!! Smiley Indifferent

Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 10 of 10
(13,046 Views)

 


@smartshopper wrote:

We are currently Verizon customers - we have unlimited long distance (which we hardly use, but still is good to have), Internet service and DSL for 4 rooms.  Our monthly bill is $165 a month.. just $35 shy of $200 per month but the real kicker is that we dont even have any movie channels.  I'd like to know why we are being charge sooooo much money per month.  I am now contacting Comcast to see if they would be less expensive.  If they are, we will be saying goodbye to verizon!


 

 

How many phone lines?

 

Depending on the features, a single line should not be like that. Unlimited LD package with a fixed set of feature should be about $50-$60 and DSL not more than $50. Perhaps you are paying for multiple features at the per feature price. CALL your local sales office and complain. I am sure they can fix it. If you say you feel you have been getting ripped off and are going to leave, they may even issue a credit of some sort.

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