07-28-2013 04:05 PM
A tree in my backyard in Brooklyn was pushed so that it is now leaning on a Verizon telephone pole (the pole is marked NYT). Most of the tree has been removed, but the tree service needs Verizon to look at the situation and determine how to proceed before completing the job. I am using this board to find out how to get Verizon's attention to this matter.
07-28-2013 09:13 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
08-04-2013 09:46 AM
We've had to close your private support case due to non-response. If you still require assistance, please reach out to us by creating a public posting in this thread.