I am trying to reach the escalation department for Verizon Fios. I have MANY complaints.
I am extremely disappointed in Verizon Fios. When I moved last week I spoke to a representative about moving my services. I got talked into the newest package and signing another 2 year contract. I was rushed through the process and the woman never mentioned what we would be losing (only speaking of the Samsung credit). Well, we lost DVR... oh, and I was told I would get the $99 set up fee waived.
When the technician arrived, he called his supervisor since the job was a 2-3 person job (he had to run the wires from 4 poles over down the street). His supervisor would not send him help and told him to go buy buckets and a ladder from Home Depot. A few hours later (when he was done with the internal set up) I left to go pick my dog up from major surgery. While on my way back with her I received a call from the supervisor asking where the technician was and he got angry with me when I said I wasn’t home..
After many phone calls to Verizon, I was told there is “nothing they can do” since I hit next on the email. The representative told me to hit next, and didn’t explain what I was doing. (I get it, I hit next, it’s my fault... but here’s where it gets even more messed up..) I will say that being rushed through it and hitting next should NOT be something that excuses the fact that I was uninformed.
I was sitting on my couch last night and all of a sudden it says DVR was getting installed. I checked my email and saw the “review your order” and a “thank you for your order email”... I NEVER ACCEPTED THE REVIEW. So, I called another time and was told I can’t submit a complaint until August 21st (which makes NO sense). On the same order that was miraculously accepted, the $99 set up fee was charged...
I have never had so much unprofessional experiences with Verizon. I would like to know how to get in touch with someone who can help me (who is in the USA).
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