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UPS Shipment Restricted.

Posts: 1
Registered: ‎09-14-2011

UPS Shipment Restricted.

Message 1 of 2

I desperately need someone from Verizon to contact UPS and verify the shipping address. Verizon restricts the shipment, so when I call UPS they won't do anything for me. I called in to have someone correct/update my order, but a stacked order was placed which just ended up delaying everything. My package was returned, and I had to cancel the original order and stacked order to place a third order for a cablecard and HD STB, which is also restricted. I don't have much faith that I'll receive this pacakge either unless there is some intervention.


Someone at Verizon; whether it's a CSA, Billing Rep, or offline rep has to call UPS and verify the correct shipping address, it won't work any other way. When I call in, all anyone wants to do is place a new order which isn't the problem. Stacking orders is just making things worse. My original order was UPS overnight, my current order (3rd) is UPS Ground.

Moderator Moderator
Posts: 10,789
Registered: ‎03-18-2013

Re: UPS Shipment Restricted.

Message 2 of 2

Hi rocketdogs,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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