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Unable to Redeem $100 Amazon Gift Card

Unable to Redeem $100 Amazon Gift Card

Contributor Bridgecj
Posts: 1
Registered: ‎01-15-2019
Message 1 of 2

I, like many other on this board, have had major issues redeeming my $100 Amazon Gift Card for the black friday promotion. I had service installed on Dec 1, 2018 and have waited patiently thinking that Verizon would fix this issue but it seems like they have done nothing. Every time I try to register for the gift card I receive the "Sorry. We could not find a matching record for the account information provided" screen. Please escalate this issue!

Moderator Moderator
Posts: 9,122
Registered: ‎03-18-2013
Message 2 of 2

Hi Bridgecj,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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