09-04-2018 07:12 AM
So Verizon lures new customers with $200 Samsung offer after 60 days of service. I receive the email, but link to open the Samsung promo code does not work. I call/chat/email--and each time they tell me to call. I call and receive "estimated wait time more than one hour." I then they try once again. They tell me that a new email will be sent within 72 hours. Nothing. I get on chat again. They tell me: there is nothing we can do; you have to "call Consumer Sales and Solution team to get an exact answer and update on this issue." I try calling. Estimated wait time is more than one hour. I go to Verizon store, but agents have zero interest unless transaction has a commission for them. NO help once again. Abysmal customer service and a wretched opening experience with Verizon--and I still have no idea when or if Verizon will deliver on the promised promotion from Samsung...
09-04-2018 08:26 AM
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