01-02-2020 02:03 PM - edited 01-02-2020 02:13 PM
We moved at the beginning of October. After we moved I called to disconnect the home line- I was told I needed a pin to do that and they would send it to the address on file. Obviously that was hard to receive since we moved. I never got it. Called back today and after 2 hours on hold spoke to a rep and manager named ALBERT who could not help me get this resolved. They offered to send ANOTHER PIN - I want to disconnect - can someone please help with this???? This is ridiculous and you are holding me hostage. There's got to be another way.
I have my current bill, my old phone number and my account number.
01-02-2020 05:01 PM
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