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Unable to get through to billing dept

Unable to get through to billing dept

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Contributor jrp2018
Contributor
Posts: 1
Registered: ‎08-13-2019
Message 1 of 3
(237 Views)

I have called and left my number for a call back and have received no calls after 4 hours.  I also tried holding, but gave up after 1 hour!

If I am unable to resolve this I will be switching back to optimum, at least I can get through to the billing dept with issues.

2 REPLIES 2
Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,362
Registered: ‎05-16-2009
Message 2 of 3
(122 Views)

Contact Verizon Support Chat

Go Here

https://www.verizon.com/support/residential/contact-us/ContactLayout.htm

Sign in

Choose Topic then Chat in Progress

Hope this helps.
If you are the original poster (OP) and your issue is solved, please remember to let all of us know and click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

 

Tom
QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Gold Contributor VII
Gold Contributor VII
Posts: 4,773
Registered: ‎10-18-2016
Message 3 of 3
(110 Views)

Calling 1-800-VERIZON between 8 am until 5 pm EDT should get you to the right department. However the actual billing department might start later at possibly 9 am EDT 

 

and if you cannot get your issue resolved, call that same number back and at the prompt select or say CANCEL MY SERVICE that normally gets someone to speak to.

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