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Unable to get through to billing dept

Unable to get through to billing dept

Contributor jrp2018
Posts: 1
Registered: ‎08-13-2019
Message 1 of 3

I have called and left my number for a call back and have received no calls after 4 hours.  I also tried holding, but gave up after 1 hour!

If I am unable to resolve this I will be switching back to optimum, at least I can get through to the billing dept with issues.

Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,363
Registered: ‎05-16-2009
Message 2 of 3

Contact Verizon Support Chat

Go Here


Sign in

Choose Topic then Chat in Progress

Hope this helps.
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QIP 7100 1,Bose SOLO,QIP 7216 P2, iPad 2 WiFi,iPhone SE
Gold Contributor VII
Gold Contributor VII
Posts: 4,772
Registered: ‎10-18-2016
Message 3 of 3

Calling 1-800-VERIZON between 8 am until 5 pm EDT should get you to the right department. However the actual billing department might start later at possibly 9 am EDT 


and if you cannot get your issue resolved, call that same number back and at the prompt select or say CANCEL MY SERVICE that normally gets someone to speak to.

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