Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Unable to load upgrade page on Verizon website

Reply
Maggiemaemary
Contributor
Contributor
Posts: 1
Registered: ‎11-27-2020

Unable to load upgrade page on Verizon website

Message 1 of 3
(242 Views)

Hello I was trying to upgrade my service to include the new Fios home router but the page hangs with the three loading dots.  I have cleared all cookies/cached data, disabled extensions, tried other browsers (even the myfios app hangs here).

 

I also cannot connect to support chat, it prompts me to sign in then redirects me to myfios home page. 

 

Is there any way to resolve this?

2 REPLIES 2
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,293
Registered: ‎10-18-2016

Re: Unable to load upgrade page on Verizon website

Message 2 of 3
(230 Views)

Call them 1-800-VERIZON 

 

that should assist you.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,794
Registered: ‎03-18-2013

Re: Unable to load upgrade page on Verizon website

Message 3 of 3
(194 Views)

Hi Maggiemaemary,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title