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Unable to reach Tech Support after 5pm EST

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Heydude819
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Contributor
Posts: 3
Registered: ‎01-06-2016

Unable to reach Tech Support after 5pm EST

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Has anyone ever experienced this issue? Whenever I need to contact Verizon Tech Support (1-800-VERIZON, option 1) after 5PM EST, I get transferred and immediately disconnect. I try this throughout the night on different days (weeknights and weekends) and the same thing happens. However when I call during normal  business hours, I connect with someone pretty much immediately.

 

 

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Unable to reach Tech Support after 5pm EST

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(1,453 Views)

Normally first level tech support remains active 24/7.  Some other areas including billing and higher levels of tech support have only certain hours, although I thought past 5PM EST.

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