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Unable to redeem $100 Verizon Gift Card

Posts: 1
Registered: ‎12-07-2020

Unable to redeem $100 Verizon Gift Card

Message 1 of 2

I've been unable to redeem the $100 Verizon Gift Card I received for signing up for Fios. I was able to begin the process to redeem and received an email back on Sept 21, 2020 indicating that a card would be sent to me via US mail within the next 30 days and I am yet to receive anything.


The email states "For your convenience, you can track the status of your reward at any time. Simply log in to your My Verizon account at click the "Fios Welcome Bonus" link and view the status of your card." but no such link exists when I log into my account.


Any assistance is appreciated!

Moderator Moderator
Posts: 10,689
Registered: ‎03-18-2013

Re: Unable to redeem $100 Verizon Gift Card

Message 2 of 2

Hi lesenior03,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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