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Unable to redeem samsung offer... was told on the phone someone would email me, no email rec'd
kf1976
Enthusiast - Level 1
‎10-26-2018 06:08 AM

I have tried chatbot and talking on the phone to people, no help. Even reached out on twitter... still no help. All i want to do is redeem my $200 offer for samsung. It's going to expire soon and through no fault of my own, I can't redeem it. Like other said, no "Redeem" link via the app, and the link in my email that came out in August didn't work. 

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Re: Unable to redeem samsung offer... was told on the phone someone would email me, no email rec'd
LawrenceC
Moderator Emeritus
‎10-27-2018 08:43 AM

Hi kf1976,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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