Unfair Early Termination Fee Charges

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Registered: ‎01-14-2010

Unfair Early Termination Fee Charges

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I signed up for service in August 2009.  I was told that if I need to move to a location that does not have Verizon FiOS then I would not be charged ETF.  I am moving next week to a location that does not have Verizon at all.  I called to let Verizon know, and sure enough, they are trying to charge $179 ETF.  I explained the situation to them and spoke to a supervisor.  The supervisor said, "sorry, stores and sales reps do not have the most up to date information and they may have told you incorrect information.  You will be charged $179 ETF".  I think that this is totally unfair.  If the policy changed in June and Verizon associates should know about it and tell customers the truth.  If I had known, I never would have signed up for this service to begin with.  This is totally unfair.

 

Does anyone know of a number or person who I can speak to to have this waived?

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Registered: ‎01-14-2010

Re: Unfair Early Termination Fee Charges

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In addition to this, I read on the forums that someone named Techman28 who is a Verizon Employee said that it should be waived as well.  When I mentioned this to the CS rep, they said. "Online is not accurate either - even if it is on our own forums."

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