The same thing happened with me. The customer service person simply didn't care to mention that there will be a labor charge for the technician to come and check my Internet speed.
Neither the technician cared enough to mention that there will be a charge.
Verizon simply went ahead and put it on my bill. This is unacceptable customer service. How can you charge me for something you haven't disclosed explicitly.
Have you contacted the billing department about the charge? Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers. For billing issues, please contact Verizon during normal business hours.
I did. Twice spending over an hour with them.
And it seems Verizon doesn't care to tell the customer about these charges. They will simply add it to our bill and won't remove it. How can it be a legittimate charge when the customer isn't aware that it will be there or how much it will be?
This is unacceptable and I'll follow-it up with consumer bureau.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.