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Upgrade from Old to New Webmail

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Contributor
Contributor
Posts: 7
Registered: ‎02-20-2009

Upgrade from Old to New Webmail

Message 1 of 33
(9,360 Views)
I was upgraded already with the new webmail.  I accidentally clicked to go back to basic.  Now i cant get back.  I tried using the website they have to upgrade and it says it was successful but it still takes me to the old one.  I was on verizon chat and they were completely helpless.  Does anyone have any ideas??
32 REPLIES 32
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Contributor
Contributor
Posts: 5
Registered: ‎03-05-2009

Re: Upgrade from Old to New Webmail

Message 2 of 33
(9,235 Views)
I'm having the same problem and it's driving me nuts.  Hopefully someone knows how to fix this.
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Contributor
Contributor
Posts: 7
Registered: ‎02-20-2009

Re: Upgrade from Old to New Webmail

Message 3 of 33
(9,223 Views)
Well i was on the phone twice and got in touch with a manager.  Some Jacob {please keep your posts courteous} and said he has a tool that can do it but it was down at the time and he would call me when it was back up.  Within 20 minutes.  That was on the 20th when i posted this message.  Its a long 20 minutes.
Message Edited by KaLin on 03-05-2009 01:42 PM
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Contributor
Contributor
Posts: 5
Registered: ‎03-05-2009

Re: Upgrade from Old to New Webmail

Message 4 of 33
(9,220 Views)

The worst part is that I clicked on the "basic version" link completely by accident.  You would think that they would have another link that could send you back to the advanced version again but I guess they weren't smart enough to consider that!

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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Upgrade from Old to New Webmail

Message 5 of 33
(9,216 Views)
I sent a message out to Verizon staff. They should be able to help out shortly.
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Contributor
Contributor
Posts: 7
Registered: ‎02-20-2009

Re: Upgrade from Old to New Webmail

Message 6 of 33
(9,210 Views)
i did the same exact thing.  i clicked on it by accident.  i wish they would just have another link or control it via customer service.  i hope someone can help soon.  this old netmail stuff is garbage.  but the new webmail is great.  hopefully i can see it again sometime soon.
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Contributor
Contributor
Posts: 7
Registered: ‎02-20-2009

Re: Upgrade from Old to New Webmail

Message 7 of 33
(9,173 Views)
Any news from the Verizon staff??  I could really use a fix to this soon.  So far customer service has been extremely disappointing to me.
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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Upgrade from Old to New Webmail

Message 8 of 33
(9,174 Views)
Yeah he replied last night and said they he got swamped with tickets yesterday. And that he will be in contact today. 
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Contributor
Contributor
Posts: 7
Registered: ‎02-20-2009

Re: Upgrade from Old to New Webmail

Message 9 of 33
(9,165 Views)
Great Thank you.  Will they be in contact via this mesage board with the solution do you know??
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Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Upgrade from Old to New Webmail

Message 10 of 33
(9,165 Views)
I am not 100% sure, but I think he will post on here. 

 

 

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