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Upgrade from Old to New Webmail

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TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Upgrade from Old to New Webmail

Message 11 of 33
(13,285 Views)

 Here is the info I got back. I asked about a ETA, but I  am sure I wont get one. If I do I will post back. 


The technical teams here at Verizon are aware of the Basic to Upgrade Webmail issues that you are experiencing at this time.  We are currently working on upgrading Webmail from version 2.0 to 3.0.  As a result of this enhancement, access to the upgraded version of Webmail has been blocked in anticipation of this new release.  So if you accidentally choose basic, you will have to wait until the new 3.0 release is out in order to “re-upgrade”.  I hope this makes sense.

Once the new Webmail 3.0 is released you will be able to switch by going to the Options page and selecting the ‘Upgrade Webmail’.

 


TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Upgrade from Old to New Webmail

Message 12 of 33
(13,267 Views)
Ok I just got word on a ETA of "shortly". So your guess is as good as mine. 
jeffjano
Contributor
Contributor
Posts: 7
Registered: ‎02-20-2009

Re: Upgrade from Old to New Webmail

Message 13 of 33
(13,265 Views)

thank you for getting some answer anyway.  and exactly who knows what "shortly" means.  i hope soon.  i hate the basic.

 

thanks again.

Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Upgrade from Old to New Webmail

Message 14 of 33
(13,263 Views)
sooooooo sorry for the lateness in my reply Unfortunately we can't migrate you back to that as we are upgrading that system and are phasing that out 😞 I'm sorry....Now what this means is that everyone will eventually be migrated when our Webmail 3.0 comes out.
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Upgrade from Old to New Webmail

Message 15 of 33
(13,260 Views)
Do I hear a echo? 
Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Upgrade from Old to New Webmail

Message 16 of 33
(13,258 Views)

shortly means perhaps a week when it starts

 

Echo that timsykes lol

TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Upgrade from Old to New Webmail

Message 17 of 33
(13,255 Views)
perhaps is shortly in a week  or so......echo....
VOL_USER
Contributor
Contributor
Posts: 4
Registered: ‎03-19-2009

Re: Upgrade from Old to New Webmail

Message 18 of 33
(13,059 Views)

I've been trying to resolve this issue, with multiple emails, and no one responed to me.  I finally decided to call the Verizon online support line at 1-800-567-6789 and try technical support.  After about wasting 1 hour with the Customer support guy in India, he came to a conclusion that going back to Webmail 3.0 is not an option.  He also said there wasn't anything which can be done.  I asked to keep the trouble ticket open as I know how important Customer Support trouble ticketing is.  They want to close everything out as soon as possible and resolve it within the original call.  I asked him when this would be resolved and he said there was no date and didn't indicate that there would be any resolution.  

 

So, I told them to transfer me to billing.  I requested a refund as I'm not getting what was agreed to be provided and the hassle of my time I'm going through trying to reach someone who can help me.

 
Bottom line, make your request to the billing to get credited for the time you don't have Webmail 3.0 because you had it before and they can't provide it to you again.  I'll be calling every week.  The more you all do that the more attention it will get because it will affect the executives' pocket book and the shareholders value.  

 

So the update is: NO ANSWER This will not be resolved.  (Straight from the Customer support guy, he agrees with me that it is a problem but said that he has to close the ticket because he's provided the answer that there is no way to go back to Webmail 3.0 once you've changed the settings) 

 

Request your credit today and continue to request it every month till they fix it. If they don't I'll want to switch ISP's. 

djvictor69
Contributor
Contributor
Posts: 5
Registered: ‎03-05-2009

Re: Upgrade from Old to New Webmail

Message 19 of 33
(13,019 Views)
I'm confused by your post.  What exactly are you being credited for, and for how much?
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Upgrade from Old to New Webmail

Message 20 of 33
(12,996 Views)

If you're not liking our webmail interface, try Yahoo or MSN...I personally use Gmail which is through google.

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