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Upgrade my Current Package

Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎01-05-2011

Upgrade my Current Package

Message 1 of 3

I currently have the Extreme TV Package and also the 75/75 mbps for internet.


I wanted to upgrade tonight to the 100/100 mbps because Verizon would include the Gateway router for free.  I also wanted to upgrade from Extreme to the Ultimate TV package.


When everything was in my cart, I see the my monthly bill is estimated at $228.51.  I chatted with 3 different reps to see if I could get that bill down to under $200.00.  I heard from a couple people who called Verizon and said the got a "deal" when they haggled with them for a better price.  I had no such luck.


I'm just venting.  $228.51 is too much money for a monthly bill.  You would think they would work with me to get at least some increase in revenue rather than nothing at all.  


A $50.00 increase from Extreme to Ultimate is just hideous.  How much TV can I possible watch in a month to warrant a $50.00 increase?  


How do I get a better deal from Verizon?  Should I just call Time Warner and as them if they have a btter deal?  



Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎01-05-2011

Re: Upgrade my Current Package

Message 2 of 3

Not that anyone gives a hoot...TWC will give me the exact same plan as I want with my Verizon account for $198.72 per month.  



Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,966
Registered: ‎11-04-2008

Re: Upgrade my Current Package

Message 3 of 3

Couple of comments:

1) increasing TV package does have a cost to Verizon. They have to pay content providers for every subscriber.

2) internet speed upgrades allows you to download more at a time which uses up more of their backbone.

That being said, call and say you want to cancel. Ask for retention that may offer you a better deal.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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