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VERIZON CONNECTIONS DISCOUNT

VERIZON CONNECTIONS DISCOUNT

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Contributor NOTSATISFIED1
Contributor
Posts: 2
Registered: ‎08-18-2017
Message 1 of 23
(19,291 Views)

Could not be more dissatisfied.  I qualify for the discount, however, cannot fill out the form and there is not one single person employed at Verizon who can assist.  It's very misleading and unscrupulous to offer a discount knowing the customer cannot actually get the discount.  I'm four days into this problem with no resolution in sight.  The fact that the Verizon Connection site is managed by a third party is a further disgrace.  There's no one there to talk to.  What a scam Verizon has going.  As I write, I am calling once again knowing full well there will be no resolution.  I'm on hold for a rep, going on 22 minutes, another disgrace.  I will be writing a presidential complaint as soon as I'm done with this post.

22 REPLIES 22
MVP CRobGauth MVP
MVP
Posts: 7,707
Registered: ‎11-04-2008
Message 2 of 23
(19,286 Views)

Are you talking about the discount verification form?

I just filled it out no problem.
Are you getting an error?

If so, what is the error?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor NOTSATISFIED1
Contributor
Posts: 2
Registered: ‎08-18-2017
Message 3 of 23
(19,279 Views)

No error message.

I just filed a complaint with the Executive CEO.

 

This is a ridiculoushttp://www.verizon.com/about/our-company/executive-bios

 

Contributor regiej192
Contributor
Posts: 2
Registered: ‎01-18-2018
Message 4 of 23
(17,442 Views)

I would like to receive my receive verizon connection discount

MVP CRobGauth MVP
MVP
Posts: 7,707
Registered: ‎11-04-2008
Message 5 of 23
(17,400 Views)

This is a peer to peer support forum.

Have you followed the process to sign up and get the discount?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor bubbagump
Copper Contributor
Posts: 9
Registered: ‎08-25-2014
Message 6 of 23
(16,671 Views)

i have been trying for two weeks, no one at verizon knows how to assist - i/my company qualifies, i dont have a company email address - it says to send paystub blanked out - but they dont know where to send it to - they dont know how we can upload it.  

Copper Contributor bubbagump
Copper Contributor
Posts: 9
Registered: ‎08-25-2014
Message 7 of 23
(16,669 Views)

two weeks, four hours on hold/disconnected etc - verizon telling me verizon.com/connections to get the discount. in a chat on that site - for help - said they would have someone contact me to tell me where to send/fax my paystub; no one calls - no one on phone knows how to apply discount - where to send stub, no one>  really???  sad sad sad - i just reupped my contract for another 2 - i dont think so.....my company/i quality for this 10$ discount - but no one knows how to help you.  disgrace!

Copper Contributor bubbagump
Copper Contributor
Posts: 9
Registered: ‎08-25-2014
Message 8 of 23
(16,669 Views)

me too , verizon employees do not know how to help get it tho.

Moderator Moderator
Moderator
Posts: 1,652
Registered: ‎07-06-2016
Message 9 of 23
(16,660 Views)
This issue has been escalated to a Verizon agent.
Contributor terryc12
Contributor
Posts: 1
Registered: ‎08-10-2018
Message 10 of 23
(12,835 Views)

Apparently you have to be a Verizon employee to get the Veterans discount because there is no other way to login.

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