In February, I switched from a cable company to FIOS. My sales representative told me that the installation charge would appear on my bill, but would be waived and I would receive credit for it. We were also eligible for a computer tablet. I'm writing here because neither happened. I paid the installation fee over a 3-month period and never received credit. We never got the voucher for the tablet. I've called that sales representative who then gave me the number of another representative who never answers his phone. Needless to say, we're frustrated and very annoyed. I need my account to be credited for the installation fee and I want my tablet. If this isn't resolved soon, FiOS will be losing me as a customer. Can someone please help me?
Hi KAS680,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
In August, I posted my story here about Verizon not honoring the deal it made with me when I signed up for FIOS in February. I was told I would be refunded for installation charges and receive a Tablet in a special promotion that was going on at the time.
After my post, I was messaged that my situation was to be "accelerated." Now, when I look at my original post there is a message that says the "case has been concluded in a private support group."
Well, I have NOT received a refund for the installation charges and have NOT received the tablet I was promised. Further, I have not received any communication from Verizon or a private support group. Clearly, this issue has not been resolved.
It's been 8 months. I have no more patience. At the least, this is extremely poor customer service; at the worst, it is malicious misrepresentation and fraud. I need this issue to be resolved immediately. Would someone please contact me?
Hi KAS680,
We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.
Start a new topic or ask questions in the open forum.
