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VZ In-Home Agent Problem

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Babs1510
Contributor
Contributor
Posts: 1
Registered: ‎11-29-2017

VZ In-Home Agent Problem

Message 1 of 7
(1,859 Views)

Been trying for 2 days now to open the VZ In-Home Agent link and have had absolutely no success.   It gets to a point where it almost opens but a box opens up that says 'Critical Update Needed', etc...  but when I click the 'update' box everything just freezes up.  C'mon Verizon.....what the hell is going on with this supposedly 'user friendly' app that's supposed to make our lives easier.   I can't believe I left Comcast thinking things would be better at Verizon.  Am fed up.....

6 REPLIES 6
jack4320
Contributor
Contributor
Posts: 2
Registered: ‎11-17-2011

Re: VZ In-Home Agent Problem

Message 2 of 7
(1,838 Views)

I am having the same problem.  Verizon In Home Agent has never worked properly for me over any great period of time.  Some times it USED to work.   They need to fix this if they are gonna keep advertising the app.

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,268
Registered: ‎10-18-2016

Re: VZ In-Home Agent Problem

Message 3 of 7
(1,824 Views)

Same reply for both of you.

call the 1-800-VERIZON number and select support. It also gives a quick check on your service before it connects to a live agent.

 

tommyz17
Contributor
Contributor
Posts: 2
Registered: ‎05-31-2017

In Home Agent Doesn't run?

Message 4 of 7
(1,805 Views)

In Home Agent doesn't run, loads and says critical update needed click in it and Home agent closes? Removed it and reinstalled same thing? Anyone have an answer or same problem?

jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,268
Registered: ‎10-18-2016

Re: In Home Agent Doesn't run?

Message 5 of 7
(1,772 Views)

Read what I wrote.

 

laurin66
Contributor
Contributor
Posts: 1
Registered: ‎05-11-2010

I get The connection to the server has failed. Subject 'Re: ' Server: 'Re: VZ In-Home Agent Problem

Message 6 of 7
(1,690 Views)

The connection to the server has failed.

Subject 'Re: '
Server: 'outgoing.verizon.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): Yes
Socket Error: 10060

Csal
Contributor
Contributor
Posts: 1
Registered: ‎11-20-2016

vz in-home agent

Message 7 of 7
(1,652 Views)

vz in-home agent didnt load. i un-installed it. how can i download new vz in-home agent ?

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